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Privacy Policy

A legal disclaimer

Effective Date: 09 August 2025
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This Privacy Policy explains how Shifts & Rise collects, uses, stores, and protects your personal information when you visit our website, engage in coaching services, or otherwise interact with us. We are committed to safeguarding your privacy in compliance with international data protection standards, including:

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  • EU/UK: General Data Protection Regulation (GDPR)

  • US: California Consumer Privacy Act (CCPA/CPRA) & other applicable state laws

  • Asia: Singapore Personal Data Protection Act (PDPA), Hong Kong Personal Data (Privacy) Ordinance (PDPO), India Digital Personal Data Protection Act 2023, and similar national laws

  • Middle East: UAE Federal Decree-Law No. 45/2021 (PDPL), Saudi Arabia Personal Data Protection Law (PDPL), Qatar Personal Data Privacy Protection Law (PDPPL).         

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  • 1. Information We Collect:

  • Contact Information: Name, email, phone number, mailing address

  • Professional Information: Job title, business name, industry

  • Coaching Session Data: Notes, goals, progress reports (confidential)

  • Payment Information: Billing details (processed securely via third-party providers — we do not store full card details)

  • Website Usage Data: IP address, browser type, pages visited, time spent, cookies, and similar tracking technologies​

 
2. How We Use Your Information

 

We use your information to:

  1. Provide, manage, and deliver coaching services

  2. Communicate with you regarding appointments, resources, and updates

  3. Process payments and manage accounts

  4. Improve our services, website, and client experience

  5. Comply with legal obligations and dispute resolution requirements

  6. Send marketing and promotional content (only with your consent)​

 
3. Legal Basis for Processing
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Depending on your location, we process your information based on:

  • Your consent (e.g., marketing communications)

  • Performance of a contract (e.g., coaching agreement)

  • Legitimate interests (e.g., service improvement)

  • Legal compliance (e.g., tax and accounting records)

 
4. International Data Transfers
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Your data may be processed in countries outside your own. Where such transfers occur, we ensure adequate protection through:

  • Standard Contractual Clauses (EU/UK)

  • Compliance with local transfer laws (e.g., Singapore, UAE, Saudi Arabia)

  • Secure, encrypted storage solutions

 
5. Your Privacy Rights
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Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time (without affecting prior processing)

  • Restrict or object to specific data processing

  • Data portability (receive a copy of your data in a machine-readable format)

  • Complain to your local data protection authority

  • US Residents (CCPA/CPRA): Request disclosure of collected data, opt out of “sale” or “sharing” of personal data (we do not sell data)

 
6. Data Retention
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We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Coaching session notes are retained securely for [X years] unless you request deletion earlier.

 

7. Data Security
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We use encryption, secure servers, and access controls to protect your personal information. While we strive to ensure maximum security, no method of transmission over the internet is 100% secure.

 

8. Cookies & Tracking
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We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

 

9. Third-Party Services
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We may use trusted third-party service providers (e.g., payment processors, cloud storage, email platforms) to perform certain functions. These providers are contractually bound to protect your data and comply with relevant privacy laws.

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10. Minors
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Our services are not directed to individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

 
11. Changes to This Policy
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We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised “Effective Date.”

 
12. Contact Us
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For questions, requests, or to exercise your privacy rights, please contact:

Dr Shanthi Ramaiah
Email: drshanthi@shiftsandrise.com
Phone: +60123865709
 

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