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Terms & Conditions

Legal Disclaimer

Last Updated: 09 August 2025

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1. About Us and Agreement to Terms

The Shifts & Rise Emotional First Aid Hub, provided herein, is owned and operated by Dr Shanthi Ramaiah.


By purchasing or using our services, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree, please do not use our services.

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2. Nature of Coaching Services

Our coaching services are designed to provide guidance, support, and strategies for personal and professional development.
We are not providing:

  • Medical advice

  • Psychological counseling or therapy

  • Legal or financial advice

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Any decisions and actions you take as a result of coaching are entirely your responsibility.

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3. Coaching Disclaimer

You understand and agree that:

  • Coaching is a professional partnership designed to help you identify and achieve personal and/or professional goals.

  • Coaching is not a substitute for therapy, counseling, psychiatric treatment, medical care, legal services, or financial planning.

  • If you are experiencing mental health difficulties, you should seek help from a qualified mental health professional.

  • We make no guarantees regarding the outcomes of coaching. Your progress depends on your commitment, actions, and circumstances.

  • You are solely responsible for your physical, mental, and emotional well-being, as well as your decisions, actions, and results.

 

By engaging in coaching with us, you acknowledge that you are doing so voluntarily and at your own risk.

 

4. Eligibility

You must:

  • Be at least [minimum age, e.g., 18] years old.

  • Have the legal capacity to enter into this agreement.

  • Not be prohibited from receiving coaching services under the laws of your country.

 

5. Client Responsibilities

By engaging in coaching, you agree to:

  • Attend sessions on time and be prepared.

  • Be honest, open, and willing to explore new perspectives.

  • Complete agreed-upon action steps or assignments between sessions.

  • Communicate any challenges or concerns that may affect your progress.

  • Respect session boundaries, including time limits and communication methods.

  • Avoid recording sessions without prior written consent.

 

Failure to meet these responsibilities may impact the effectiveness of coaching and, in some cases, may result in termination of services without refund.

 

6. Session Scheduling and Attendance

  • Sessions are booked in advance via our online booking system or by direct arrangement.

  • Cancellations or reschedules must be made at least 2 weeks before the session start time to avoid a cancellation fee.

  • Missed sessions without notice are considered “used” and non-refundable.

 

7. Fees and Payment

  • Fees for coaching services are as listed on our website or agreed in writing.

  • Payment is due before the first session / upon booking, unless otherwise agreed.

  • We reserve the right to change our prices at any time; existing bookings will not be affected.

 

8. Refund Policy

  • We do not offer refunds for completed coaching sessions.

  • Package or program fees are refundable only if cancellation occurs before the first session and within 7 days of purchase.

  • No partial refunds for unused sessions in a package unless required by law.

 

9. Confidentiality

We respect your privacy and will keep your information confidential except:

  • Where disclosure is required by law (e.g., risk of harm to self or others).

  • If you give written consent for information to be shared.

You agree to respect the confidentiality of any proprietary materials or processes we share.

 

10. Intellectual Property

All coaching materials, frameworks, tools, and exercises provided are the intellectual property of Shifts & Rise.
You may use them for your personal development only. You may not copy, distribute, or resell them without permission.

 

11. No Guarantee of Results

We do not guarantee particular outcomes or results from coaching. Your success relies on your dedication, efforts, and circumstances.

 

12. Code of Conduct

You agree to participate respectfully in coaching sessions, arrive on time, and refrain from abusive, harassing, or disruptive behavior. We reserve the right to terminate services if this code is violated.

 

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • We are not responsible for decisions or outcomes resulting from coaching.

 

14. Changes to These Terms

We may update these Terms at any time. The revised version will be posted on our website with a new “Last Updated” date.

 

 

15. Governing Law

ICF Code of Ethics

Here’s how to weave the International Coaching Federation’s ethical backbone into your Terms without sounding like a legal drone. I’ve broken it down into sections with crisp summaries you can plug right in.

1. Foundational Pillars (Core Values & Ethical Principles)

In 2025, ICF’s Code officially dropped four core values that every coach should embody:

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  • Professionalism: Act with responsibility, integrity, respect, and competence. Keep growing.

  • Collaboration: Build partnerships, not hierarchies.

  • Humanity: Stay humble, open to feedback, and kind.

  • Equity: Recognize bias, honor diversity, and treat everyone fairly.
    These aren’t optional; they’re the ethical baseline of modern coaching. ICF+1

 

2. Stepping Up: Commitments for Everyone in the ICF Ecosystem

  • Act with accountability and integrity.

  • Stay ethically woke, inclusive, and self-reflective.

  • Address cultural dynamics, biases, or unethical behavior head-on.
    This honors the “do good, not just avoid bad” mindset. ICF+1

 

3. Ethical Standards for Coaches: 

  1. Formalize agreements with clients and sponsors, covering roles, confidentiality, money, cancellation rules, etc. ICFTandem Coaching

  2. Protect confidentiality always—only break it if the law demands it (e.g., harm to self or others). ICF+1

  3. Iron out conflicts of interest. Manage dual relationships or payers vs. coachees clearly and ethically. ICFTandem Coaching

  4. Be honest about your credentials and your limits. If coaching isn’t the right fit—for you or your client be real and hand ’em off. ICFTandem Coaching

  5. Keep your claims legit, no glitter and rainbows unless you mean it. Tandem Coaching ICF

 

4. Own the Integrity: The Pledge

You don’t just sign up for ethics, you live them. ICF coaches pledge to:

  • Uphold the Code consistently.

  • Be accountable—violations can get your credential shelved, or worse.
    There’s an ethical review process (ECR), so no dodging it. ICF+1

Ethical Standards & ICF Alignment
 

As an ICF-aligned coach, I’m committed to the ICF’s 2025 Code of Ethics, grounded in Professionalism, Collaboration, Humanity, and Equity.
 

I will:
• Provide an explicit coaching agreement up front (scope, roles, confidentiality, fees, cancellation, etc.).
• Keep all client information confidential unless the law requires otherwise.
• Be transparent about any conflicts of interest.
• Be upfront about my expertise and limitations.
• Take responsibility for the quality and integrity of the coaching, aligned with the “Do Good” principle.


I pledge to uphold these commitments at all times and recognize that failure to do so may result in review under ICF’s Ethical Conduct Review process.

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Dr Shanthi Ramaiah

|NLP Master Practitioner|Corporate&Life Coach|Author|
|Speaker|Trainer|Mental Health Advocate|EMCC|ICF-PCC|

If you agree to the above terms and conditions, please complete 16, and we can proceed. Feel free to get in touch. 

 

16. Contact Information

Name

Email:

Phone:

Mailing Address:

Signature :

Date:

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